SHIPPING PEACE OF MIND
Route Package Protection
Route offers optional protection for eligible packages that are lost, damaged, or stolen in transit. Coverage is provided by Route and is separate from Weekend Peace shipping charges.
How Route works
Is protection required?
No. Route is optional. Protection is selected by default for an additional fee displayed in the cart. Choose “Checkout without coverage” to remove Route before proceeding.
What can Route cover?
Route reviews eligible claims involving packages lost, damaged, or stolen in transit. Coverage eligibility, filing windows, evidence requirements, and available resolutions are governed by Route's current terms.
How do I file a claim?
Visit claims.route.com and enter the Weekend Peace order number and email used at checkout. Route will guide you through the claim and request any needed information.
What if I removed Route before checkout?
Route cannot be added after an order is placed. Carrier tracking remains available through the order-status link and your Weekend Peace customer account.
I still need help
Contact hello@weekendpeace.com with your order number and checkout email. We can help confirm whether Route remained on the order and point you to the correct next step.